FAQ

Chuck's Convertible Parts accepts all major credit cards.

Since 1974, Chuck's Convertible Parts has been the leader in producing and stocking quality parts for Volkswagen Convertibles. For over 50 years Chuck’s has tested and been selling the best parts for classic VW Bug, Ghia and Thing Convertibles. In fact, the parts we make are based on the original OEM VW specifications so that they fit and are made to last. By doing this, we've ensured that parts made by Chuck's match or exceed the original in appearance, fit, and quality. So if you need parts for your VW Convertible you won’t find a better source. We can assist you in finding exactly what you need – we’ll even talk you out of parts that you don’t need!

In the past we were able to locate good used frames and have them available to sell. As time goes on however they are getting harder to find. There are still some out there we just don't have the bandwidth to source them any longer.

Web and phone orders usually ship within 1-2 business days.

Occasionally we may hold orders for a few days to wait for missing items.

NOTE: Expedited orders placed after 11 am, on the web during weekends, or during closed business hours will not ship until the following business day.

For Standard FEDEX shipping: California residents usually get their orders in 1-2 business days. Southwestern residents will wait approximately 2-3 business days. Midwestern states are about 3-4 business days away. Eastern states take approximately 5-7 business days. Time is estimated in business days (Weekends excluded).

California residents usually get their orders in 1-2 business days. Southwestern residents will wait approximately 2-3 business days. Midwestern states are about 3-4 business days away. Eastern states take approximately 5-7 business days. Time is estimated in business days (Weekends excluded).

We will accept returns or exchanges for a period of up to 60 days from the invoice date. After 60 days, all sales are final. There is a Restocking Fee of 20% assessed to all returns. There are no refunds on goods damaged, installed, or not in original condition. All sales are final on electrical items. Before returning an item, please contact Chuck's Convertible Parts for a Return Goods Authorization number (RGA #). This number must be written on all packages to be returned, or the packages will be refused. Please include a copy of the invoice with a brief reason for the return. All returns must be sent to Chuck's Convertible Parts freight pre-paid. We will not accept any returns that are sent C.O.D. Once you have been given the RGA #, the return must be sent to Chuck's Convertible Parts within 30 days.

Damage Claims for damaged shipments should be made by you to the carrier as soon as the damage is discovered. It is your responsibility for filing a damage claim with the carrier. The carrier will then contact us after inspection of the merchandise and issue a claim number. If you have not received the exact number of packages as indicated on the invoice, a claim must be made immediately with the carrier. We are neither responsible for, nor in a position to make or accept a claim after a carrier accepts the shipment from us. If you receive the correct number of packages as indicated by the invoice and find items missing, please contact Chuck's Convertible Parts within 24 hours of receipt of goods.

Chuck's Convertible Parts is not responsible for installations that are improperly done. If you encounter a problem with a part during installation, please email or call a Chuck's Convertible Parts representative for assistance at (310) 325-0005. We will be glad to offer any installation tips we may have to help you. Products that have been installed or are damaged during installation are not returnable.

There are 2 main kits for your Convertible Bug or Ghia. This most comprehensive is our Master Exterior Rubber Kit. Which features OEM quality rubber and takes the mystery out of figuring out what your car needs. take Perfect if your car if it is apart, and ready to be reassembled. The other kit is our Deluxe Convertible Top Kit, which has everything you need for your Top such as top cover, padding, bows, and much more. With this kit you can choose just the parts you need.

Cal-look window rubber is plain rubber. Where as American style window rubber has a groove to accept metal or plastic decorative trim. American style seals are much more difficult to install but they are both made with same premium rubber and both styles fit perfect. The two styles are purely aesthetic and the choice is under the discretion of the buyer on how they want their Volkswagen to look.

First you install the window seal to the glass. Second you install the aluminum trim into the seal. Third, place the glass, seal, and trim, as one unit into the vehicle.

You may notice that we carry two kinds of the same part. Usually German or Brazilian which refers to where the parts are made. So you may ask “What’s the difference between the two?” First of all both are made to fit. The difference is the overall quality and price.

German Parts for VW’s are made off the original VW German tooling and tend to last much longer as compared to Brazilian. They also typically fit better as they are made from the original VW factory tooling.

German Door Seals have a sponge like feel, and are light grey when brand new. Just like they were on your car direct from the VW factory. This grey appearance is due to the powder used to release the seal from the mold when made and will turn black over time. We recommend German or USA made Door Seals and parts for those who wish to have the best quality for restorations that will last for decades to come. Restore it once, restore it right!

Bazilian Parts & Door Seals are made to fit your VW and are are for the budget minded person or someone looking to sell the car. Both German or Brazilian will work fine, however Brazilian happens to be a lower quality due to the materials they use and are therefore cheaper. They also will not last as long as the German counterpart and will have to be replaced much sooner.

We offer both types to give the customer a choice of which grade they want to purchase. We understand that sometimes the budget is just not there for the higher quality and that not all restorations are the same. It’s important to give customers the option to purchase either German or Brazilian. Once again both types will definitely work, it’s just that the German parts typically fit better and last longer. Please note that sometimes German seals and parts are no longer available or supply is difficult and that Brazilian may be the only option available.

Parts made by WCM must be taken to the point of purchase. Reputable distributors can contact us on warranty's and provide their customers with new products if they choose to. Customers who purchase directly from us can email us at info@westcoastmetric.com, and get it replaced after it has been established it is indeed parts manufactured by us through proof of purchase by invoice or our records. Please save all invoices for your records.

No. Only products that WCM/Chuck's Convertible Parts manufactures carry a lifetime warranty.